Returns

We want you to love your gear. If something isn’t quite right, we’re here to help.

Return & Exchange Window

Returns and exchanges are accepted within 45 days of delivery.
All returns must be pre-approved via email before being sent back.
Returns sent without prior approval will not be accepted.

How to Start a Return or Exchange (Domestic Orders)

To request a return or exchange, please email customerservice@ninelineapparel.com with:

Your order number
Item(s) you wish to return or exchange
Reason for return

Once approved, you’ll receive return instructions and, if applicable, a return shipping label.

Return Shipping

Approved return shipments must be sent back within 14 days of approval.
Return shipping costs are handled according to the specific situation and approval provided by customer service.
Original shipping charges are non-refundable.

Item Condition Requirements

Returned items must be:

Unworn
Unwashed
Unused
In original packaging
With all original tags and labels attached
Free of stains, odors, pet hair, or damage

Items that do not meet these requirements may be rejected and returned to the customer.

Final Sale Items

The following items are final sale and are not eligible for return, refund, or exchange:

Limited drops
Sale or markdown items
Personalized items

Refunds

Approved returns that meet all eligibility and condition requirements will be processed after the item is received and inspected.

Refunds are issued to the original form of payment, unless otherwise stated.
Original shipping charges are non-refundable.
Please allow 5–10 business days for refunds to appear, depending on your financial institution.
We reserve the right to deny a refund if returned items do not meet policy requirements.

Store Credit

In certain situations, store credit may be issued in place of a refund, including but not limited to:

Returns received outside the approved return window
Items returned that do not meet condition requirements
Return-to-sender packages due to address errors
Exceptional or goodwill resolutions

Store credit:

Is issued as a digital gift card
Has no cash value and is non-transferable
Cannot be redeemed for cash or refunded once issued
May be subject to expiration where permitted by law

Exchanges

Exchanges are subject to product availability.
If a replacement item is unavailable due to limited inventory, a refund or store credit will be issued at our discretion.
Exchanges are processed only after the original item has been received and approved.

International Orders

International customers are responsible for purchasing their own return shipping and providing tracking information.
Original shipping fees, duties, and taxes are non-refundable.

Errors or Wrong Items

If we make a fulfillment mistake (wrong item, size, or misprint), we will resolve the issue at no cost to you. Please contact us immediately at customerservie@ninelineapparel.com

Return-to-Sender Packages

If a package is returned due to an address issue, we will re-ship one time after confirming the correct address.
Additional address-related returns may result in a gift card or store credit.

Right to Refuse Returns

We reserve the right to:

Limit or refuse returns from customers exhibiting excessive or suspicious return behavior
Reject any return that does not comply with this policy

Customer Support

Our customer service team responds within 24–72 business hours.

For apparel returns or exchanges, contact:
customerservice@ninelineapparel.com